Responsible for all efforts associated with the design, planning and presentation of New Associate Orientation. The NAO program occurs bi-weekly and is designed to provide new hires with a complete overview of HRH and HPN and establishing the framework for a culture of ownership in new hires and throughout the organization.
Responsible for periodic follow-up with new hires during the onboarding period. Working closely with the new hire and departmental leadership to encourage sustained employee engagement.
Responsible for providing Hancock Health staff with professional training in communications, understanding coworkers as individuals and working together effectively, personal ownership / empowerment, personal accountability, software skills, e-learning, and professional and personal growth. This may include internally developed programs or utilization of outside providers. This includes a needs assessment as well as the assessment and evaluation of programs.
Responsible for working with a wide variety of leaders within Hancock Health – emerging leaders, current leaders, and executive leaders. Responsible for providing Hancock Health’s leadership staff with professional training in supervisory skills, leadership skills, peer interviewing, coaching others, strategic planning, internal management software tools, human resources topics, diversity, building credibility, communicating a shared vision, aligning employee behaviors with strategic direction, fostering accountability and ownership, and giving feedback. This may include internally developed programs or utilization of outside providers. This includes a needs assessment as well as the assessment and evaluation of programs.
Willingness to become certified in programs that Hancock Health deems necessary. Examples include: Crucial Conversations, Clifton Strength Finder, DISC, etc.
Co-Chair the HiFi Steering Committee / LDI Team and act as the primary point of contact with the Studer Group including learning and managing Studer-affiliated software programs in use by the organization, currently including the Leader Evaluation Manager and MyRounding tools. Act as liaison between the HiFi steering Committee, the Associate and Physician Engagement Team, and the Patient Experience Team.
Responsible for planning and implementing quarterly Leadership Development Institutes (in concert with the LDI Team)
Provide oversight and direction for the patient engagement reporting program (PRC), and the associate engagement survey. Ensure all tools for improving these programs are trained, supported, and in use (AIDET-P, rounding, stoplight reports, LEM usages, etc.)
Proven ability to design and lead classroom training in an engaging and memorable manner. Previous experience with e-learning programs (Net Learning preferred) and with video design, editing and presentation skills are also required.
Work with the clinical educational staff as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.