Hancock Regional Hospital

Membership Services Representative I

Job ID
Wellness Center - Greenfield
Position Type
Casual S


Under the direction of the Program & Operations Manager of the Wellness Center, the Membership Services Representative is responsible for initiating/completing the new member sales process, facility tours, new member initial appointments and making sales calls.


• Involved in the new member sales process, facility tours, sales presentation, and new member initial appointments.
• Meets and follows all goals assigned to that individual by the Membership Services Manager.
• Involved in community outreach by attending health fairs and setting promotional boxes.
• Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
• Maintains current information on all center programs, services, and activities, and promotes them regularly to staff and members.
• Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
• Attends all scheduled employee meetings.
• Maintains responsibility for ongoing positive communications with peers and adheres to all Wellness Center policies.
• Follows hospital and department policies and procedures as a role model for and with special attention to attendance and punctuality, confidentiality, dress codes and display of ID badge.


• BLS (Basic Life Saving)/CPR certification required.
• Basic computer skills, excellent communication and customer service skills required.
• Previous experience in a direct sales position preferred.
• Previous experience in a community, commercial or hospital-based fitness center preferred.
• Ability to work a flexible schedule as needed.
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