Responsible for maintaining computerized departmental records and clerical duties of confidential nature requiring knowledge of hospital policies and procedures. Exercises independent judgment in daily screening of information and referral requests and assignment of patients to Chaplain. Serves as a communications center for department, having direct contact with hospital personnel, community agency, churches, assistant chaplains, and the general public. Assists Chaplaincy staff in all matters requested.
Must be able to move quickly walking and climbing steps. Be able to communicate verbally and in written form, clearly and concisely. Requires the ability to read, intermittent sitting and standing. Alphabetizing, stooping to floor level and reaching to five feet above ground level. Communicate via telephone, voice mail, computer and the general public through verbal and written communication. Maintains phone coverage in the office, answering phone within two rings or asks another staff member to cover phones. Maintains good working operation of all equipment by completing repair requests. Prepares departmental reports including CQI, Interoffice memos, mass mailings, surveys, annual reports, monthly reports, and minutes of meetings. Carries out supportive mailings as determined by Pastoral Staff.
Maintains behavior which promotes good guest relations to patients, visitors, physicians and co-workers by courtesy, friendliness, and willingness to assist others. Able to remain calm in stressful situations. Is courteous, friendly and willing to assist others. Abides by hospital and departmental policies and procedures as outlined in Personnel, Hospital, Administration and Spiritual Care manuals on issues of fire safety, infection control codes and confidentiality.
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