Hancock Regional Hospital

  • Director, Clinical Operations

    Job ID
    Position Type
    Full Time
  • Overview

    Suburban Home Health is a jointly owned venture between Hancock Health, Riverview Health and Witham Health Services. We are an expanding agency with exciting and new career opportunities. At Suburban Home Health we consider our people to be our most important asset. It is our hope that our associates will fulfill their personal and professional goals with Suburban and that they will dedicate their skills and talents to meeting the needs of our patients, our community, and to the success of the agency. Our “Patient’s First” culture encourages active participation in the delivery of excellent patient care and values our associates as professionals.


    The Director of Clinical Operations is responsible for the administration of all home health clinical services.

    - Establishes, implements, and evaluates programs that align with the agency mission and values
    - Plans and oversees all direct and indirect patient services provided by the agency
    - Provides guidance and direction to clinical supervisors and other staff to ensure effective administration of agency policies and procedures
    - Utilizes clinical and administrative knowledge to plan and direct services to meet the complex needs of patients
    - Ensures home health services are organized and provided within regulatory compliance
    - Participates in the agency’s strategic planning activities
    - Functions as the alternate Administrator in the absence of the Executive Director
    - Establishes and implements systems to inform patients and their families of the scope and nature of home health care services and community resources available
    - Ensures effective orientation, onboarding, and education programs are delivered to all clinical staff
    - Assists clinical supervisors in conflict resolution and process improvement
    - Evaluates the performance of clinical supervisors and assists in the development of skills and techniques to evaluate performance of staff that report to them
    - Plans and implements in-services and continuing education programs to meet specific and ongoing training needs of the agency
    - Participates in hiring, evaluating, and terminating agency personnel
    - Evaluates agency patient census and focuses services toward diagnosis-specific client care needs
    - Identifies systems to recognize patient needs, respond to patient needs, and to measure the outcomes of agency interventions
    - Seeks consultant expertise as needed to ensure agency strength
    - Establishes Quality Improvement teams to address priorities for improvement activities
    - Identifies data collection requirements and reports to evaluate the effectiveness of programs to ensure quality of patient care
    - Designs and develops agency programs and policies in compliance with regulatory requirements
    - Reviews organizational policy and procedures regularly to ensure compliance
    - Performs other related duties and responsibilities as deemed necessary


    Basic Qualifications
    - Graduate of an accredited nursing program with a current license as a Registered Nurse in Indiana
    - Bachelor’s Degree in nursing required, Master’s Degree preferred
    - Demonstrated ability to supervise and direct clinical and administrative staff
    - Minimum of 2 years’ management experience in Home Health or related health care field
    - Knowledge of home health services, Medicare conditions of participation, and accrediting body regulations
    - Must possess valid driver’s license in the state of Indiana
    - Ability to problem solve and deal with complex patient/family issues and time constraints
    - Ability to prioritize work utilizing fundamental time management skills
    - Ability to evaluate and analyze services through a quality assurance program
    Physical Demands
    - Up to 75% of day comprises telephone and seated computer work
    - Reaching overhead and squatting to stock office supplies weighting up to 10 lbs.
    - Sit to and from, stand at office chair
    - Ability to lift twenty (20) pounds. Moving, lifting or transferring of patients may involve lifting of up to fifty
    - Ability to stand for extended periods of time
    - Fine motor skills required
    - Visual acuity needed
    - Regularly required to stand and talk or hear
    - Frequently required to walk; use hands to finger, handle, or feel
    - Occasionally required to sit and stoop, kneel, or crouch
    - Ability to operate an automobile safely and travel to all regions serviced by the agency.

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