Provides patient scheduling and check in. Greets, instructs, directs and schedules patients and visitors as well as answering incoming phone calls for appointment scheduling.
A.) Registers patients, establishes account numbers and schedules treatments and procedures with consideration for time available, physician preference and time needed for treatment according to Center guidelines.
B.) If patient requests to be re-scheduled, secure relevant information and consult with Cancer Center Supervisor or their designate.
C.) Obtains necessary information to verify third party coverage and benefits prior to admission.
D.) Contacts patient to verify information and benefits.
E.) Answers incoming calls, pages personnel as needed, checks patient records for required forms, inputs and retrieves information form computer systems.
F.) Provides customer information to other providers or hospital departments.
G.) Identifies inadequate or inaccurate physician documentation and forwards for correction.
H.) Greets patients and visitors in person in a prompt, courteous, and helpful manner.
I.) Checks in patients, verifies and updates demographic, insurance and other necessary information in the computer records.
J.) Collects copayments and past due balances for accounts.
K.) Handles and ensures all patient medical record information is scanned and documented appropriately based on clinic and hospital guidelines.
L.) Copies, sorts and assembles documents as needed.
M.) Observes waiting room and patient activity and notifies team of patient flow issues.
N.) Performs other duties as assigned.
High school education or equivalent. Three years successfully performing relevant duties in a physician’s office or similar outpatient setting is strongly preferred. Knowledge of medical terminology used in an outpatient center. Proficiency with software and hardware necessary to perform essential functions. Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.
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