The Front Desk Receptionist is responsible for providing Wellness Center members, guests, and rehabilitation patients with excellent customer service. The ideal person will provide the excellent customer service skills by greeting guests answering phones, and answering questions about the center; and always creating a positive first impression of the center and for all users of the facility.
•Greets all users of the facility (by name when possible) and with a smile each time they enter and depart the facility, and delivers world-class customer service at all times.
•Answers all incoming phone calls with an upbeat attitude, ensuring that the calls are handled in a manner that addresses the needs of the caller.
•Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and questions about the center.
•Displays proficiency in the operation of the facility’s computer hardware and software systems.
•When not assisting members and at minimum once per shift, follows the facility cleaning checklist to ensure all areas are in excellent condition.
•Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
•Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
•Maintains current information on all center programs, services, and activities, and promotes them regularly.
•Responds to all emergency situations according to facility policy and procedures.
•Attends all scheduled employee meetings.
•Assumes other duties and projects as assigned.
•BLS (Basic Life Saving)/CPR certification required, if the qualified applicants does not hold a current certification they will be required to obtain. Hancock Regional offers all associates the opportunity to obtain the CPR certification.
•Basic computer skills, excellent communication and customer service skills required.
•Previous experience as a receptionist or similar position, including greeting customers, handling point-of-sale transactions, and answering phones highly recommended.
•Previous experience in a community, commercial or hospital-based fitness center preferred.
•Ability to work 2-4 days per pay period, primarily evening and weekend coverage
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